Acer Predator Helios Neo 16, N22Q22, PHN16-71, PHN16-72, black backlit US keyboard

PayPal & Credit Cards

Visa, Mastercard, American Express, Discover. No PayPal account required – guest checkout available.

Bank Transfer (Wholesale)

Direct TT / wire transfer to our company bank account. Ideal for bulk orders >$500.

Request bank details: info@lepustech.com

Packing Standards

• ✅ Anti-static bags for all electronic components
• ✅ Bubble wrap + foam padding for fragile items (LCDs, cases)
• ✅ Double-walled cardboard boxes for extra protection
• ✅ Sealed with "Fragile" labels for careful handling
• ✅ Each package includes a packing slip & commercial invoice

Shipping Partners

We work with DHL, FedEx, UPS, EMS, and other reliable carriers based on your location. Tracking number provided within 24h after shipment.

Return Conditions

• 7-Day Window – initiate return within 7 days of delivery (buyer pays return shipping).
• Defective Items – notify us within 14 days; we will send a replacement or offer a refund after inspection.
• Refunds – only issued if the exact item is out of stock. Refund will be processed within 5 business days after receiving the return.
• Return Condition – items must be unused, in original packaging, and with all accessories.

How to Return

1. Contact us at returns@lepustech.com with your order number and photos (if defective).
2. We will provide a return address and RMA number.
3. Ship the item back using a trackable shipping method.
4. Once received and inspected, we process your replacement/refund.

What's Covered

• ✅ 90-Day Warranty from date of delivery against manufacturing defects.
• ✅ Free replacement for defective items (verified by photos/videos).
• ✅ 30-Day no-reason refund (buyer pays return shipping, item must be unused).
• ✅ Technical support via email for installation/compatibility questions.

Not Covered

• ❌ Physical damage (cracks, bent pins, liquid damage, burns).
• ❌ Damage caused by improper installation or incompatible devices.
• ❌ Normal wear and tear or misuse.
• ❌ Items returned without RMA number.

Product & Compatibility

Order & After-Sales

Can I cancel or change my order after placing it?

Orders can be cancelled within 12 hours of placement (before shipping preparation). Once shipped, you may request a return following our return policy. Contact us immediately if you need changes.

Will I have to pay customs fees or import duties?

Yes, import duties, taxes, and brokerage fees are the buyer's responsibility. We provide accurate commercial invoices and HS codes to assist clearance. Check with your local customs office for estimated costs.

Do you offer installation support?

We provide basic installation guidance via email (text or diagrams). For complex repairs (e.g., LCD replacement, soldering), we recommend a professional technician. We are not liable for installation damage.

Fast Processing

Orders dispatched within 1-2 business days

Global Coverage

Ship to 100+ countries worldwide

Insured Shipments

Up to $200 insurance on all orders

1. Order Confirmed
You receive order confirmation email

2. Packing & Quality Check
1-2 business days

3. Shipment Handover
Carrier picks up, tracking generated

4. Delivered
Sign upon receipt

How long does shipping take?

Estimated delivery times: Standard (10-20 business days), Express (3-7 business days). Actual time may vary due to customs or local conditions.

How are shipping costs calculated?

Flat rate for Standard shipping based on order weight/dimensions. Express costs are calculated at checkout. Orders over $500 qualify for custom Standard shipping.

Do you ship to my country?

We ship worldwide to over 100 countries. If your country is not listed at checkout, please contact us for a quote.

What if my package is lost or damaged?

All orders are insured. Contact us within 14 days of estimated delivery, and we will file a claim and send a replacement or refund.

Can I change my shipping address after ordering?

Please email us immediately. If the order hasn't been packed, we can update the address. Once shipped, the address cannot be changed.

Why Choose LepusTech for Bulk Orders?

We are a direct factory partner specializing in laptop spare parts. The prices shown on this website are retail prices only. For B2B customers, we offer exclusive wholesale pricing based on order volume. The more you buy, the better the price. We don't just sell parts – we provide technical support, detailed product specifications, high-resolution images for download, and fast global shipping.

Factory Direct Pricing

No middlemen – we work directly with manufacturers. Your wholesale price is based on your order quantity.

Free Tech Specs & HD Images

We provide detailed product parameters, dimensions, and high-resolution watermarked images. Download them for your own catalogs.

Visit Us in Shenzhen

Welcome to our office and warehouse. Face-to-face negotiation and quality inspection available.

• Bulk discount tiers: Starting from 5pcs/item or $500 total value.
• Private labeling / OEM available for large orders (MOQ required).
• Custom packaging and branding upon request.
• Technical documents: Datasheets, compatibility lists, installation guides.

• Mixed model orders: Combine different parts to reach MOQ.
• Fast sample shipping for quality verification.
• Secure payment: Bank TT, PayPal for wholesale (terms negotiable).
• 90-day warranty on all bulk purchases.